Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Here you'll find answers to common questions about our athleisure products and shopping experience. If you can't find the information you're looking for, feel free to contact us for further assistance.
General Questions
1. Where are your products shipped from?
All our products are shipped directly from our international factories. We're based in Los Angeles, California, and we source our high-quality athleisure wear from various locations around the world.
2. What is the estimated shipping and delivery time?
We offer fast and reliable shipping to our global customers. Our standard shipping takes between 5 to 10 business days for delivery. Please note that delivery times may vary based on your location and any potential customs processing.
3. Is shipping free on all orders?
Yes, we offer free shipping on all orders, regardless of the order total or destination. Enjoy the convenience of shopping without worrying about additional shipping costs.
Sizing
4. How do I find the right size for my order?
We understand that finding the perfect fit is essential. For your convenience, detailed sizing information for each individual product is provided on its respective product page. Whether you're shopping for shirts, hoodies, sweats, gymwear, or any other item, you can easily check out the sizing information in USA terms.
5. Where can I find the sizing information for a specific product?
To find sizing information for a particular product, simply navigate to the product's page on our website. You'll find a dedicated section labeled "Sizing Chart" or "Size Guide" that provides measurements for various sizes in USA terms. If you're unsure about your size, we recommend referring to this chart before making your purchase.
Returns and Exchanges
6. What is your return policy?
We want you to be completely satisfied with your purchase. However, there are no returns offered and all sales are final.
Contact Us
10. How can I reach your customer support?
If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team. You can contact us via an email to neutrlsco@gmail.com. We strive to respond within 24 hours.
Remember to replace placeholders like "contact us" and "Log in to your account" with actual links to your contact page and account login page on your Shopify store. This addition should help customers easily find sizing information for your products and make informed purchasing decisions.